Privacy Policy

This Privacy Policy describes how ZSC EXPRESS INC, operating as ZSC Courier, collects, uses, and protects your personal information when you use our courier and logistics services, visit our website, or interact with our computer integrated systems.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Business information including company name and tax identification numbers
• Payment information and billing details
• Shipping and delivery addresses for senders and recipients
• Account credentials for our online platform
• Communications you send to us

1.2 Automatically Collected Information

When you use our services or visit our website, we automatically collect certain information:

• Device information including IP address, browser type, and operating system
• Usage data including pages visited, time spent, and navigation patterns
• Location data for delivery tracking and route optimization
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources including business partners, payment processors, and public databases to verify information and prevent fraud.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling delivery orders and logistics services
• Providing real-time tracking and delivery notifications
• Managing your account and processing payments
• Communicating with you about services, updates, and promotional offers
• Improving our computer integrated systems and service quality
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring security
• Complying with legal obligations and resolving disputes
• Conducting research and development for new services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

3.2 Business Partners

We may share information with logistics partners, carriers, and warehousing facilities necessary to complete deliveries and provide integrated services.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Opt-out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format
• Restriction: You can request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the Last Updated date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

13. Developer Information

The computer integrated systems and technology platforms used by ZSC Courier are developed and maintained by ZSC Courier development team. For technical inquiries related to our systems, you may contact us through the information provided below.